Update - A switch that caused the issue and has been down since last night will be replaced, no impact is to expected.
Sep 23, 22:03 CEST
Update - We are continuing to monitor for any further issues.
Sep 23, 13:40 CEST
Monitoring - All 3cx servers should be back online now. If you still experiences issues, please contact support.
Sep 23, 10:54 CEST
Update - While checking we found some more 3cx servers to be offline. We are recovering these servers now as well.
Sep 23, 09:56 CEST
Identified - Duo to the incident: https://status.destiny.nl/incidents/4dppmx3x1rzm

We are still recovering some 3CX instances that are in locked state. We should this resolved within the hour.
Sep 23, 07:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 09:37 CEST
Update - Zojuist een failover gedaan naar een backup router. Dit lijkt het probleem voor nu opgelost te hebben.
Sep 22, 09:18 CEST
Investigating - We hebben problemen met de registratie van swyx servers op de sip trunk. We onderzoeken het probleem. Een update volgt zo snel mogelijk.
Sep 22, 08:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:15 CEST
Scheduled - This week we will be outphasing the Legacy Ozmo ipsec concentrators (starting in the evening after 21:15 CET). This will be done without the need for changes on the peer firewall. The ipsec tunnel however will go down for a few minutes this week. Previous Panas customers or Ozmo customers with ip-vpn connections are not impacted.
Infrastructure Operational
90 days ago
99.98 % uptime
Today
Networking Operational
90 days ago
99.98 % uptime
Today
Storage Operational
IX/IP Transit Operational
AMS-IX Operational
BNIX Operational
NL-ix Operational
Cogent Operational
GTT Operational
Voice Operational
SIP AMS3 Operational
SIP AMS5 Operational
KPN Operational
T-Mobile Operational
VodafoneZiggo Operational
Proximus Operational
Telenet Operational
Mobile Operational
Cellular network Operational
Data Operational
SIP Operational
Hosting Under Maintenance
3CX Operational
Swyx Under Maintenance
Network infrastructure Operational
VPS cloud Operational
Services Operational
FLUX Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2021
Resolved - We have identified the root cause of the hardware failure and successful rebooted the device. We are now continuously monitoring to verify stability.
Sep 23, 05:03 CEST
Update - The hardware failure has been recovered. Flux is availble again. We need to reboot 3CX servers as their disks were lost to long.
Sep 23, 04:50 CEST
Identified - ETA engineer onsite is 04:30.
Sep 23, 03:55 CEST
Investigating - We have failed hardware in a datacenter, this is impacting flux and some 3cx servers that can't access their disk. An engineer is called to go on site an expected end time is not yet available.
Sep 23, 02:18 CEST
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:04 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 17:26 CEST
Scheduled - We will be renewing a certificate used for management. No impact is expected.
Sep 21, 22:00 CEST
Sep 21, 2021
Sep 20, 2021

Unresolved incident: Outphasing Legacy Ozmo ipsec concentrators..

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Postmortem - Read details
Sep 16, 16:07 CEST
Resolved - VPS reachability issues of this morning are resolved.

If your VPS is still causing issues it's best to restart or turn off/start the machine within Flux. In case you need assistance with it please contact our support department.
Sep 15, 14:45 CEST
Monitoring - Rollback was successful.

In case you still have a problem with your VPS we would like to ask you that contact us so we can restore it manually.
Sep 15, 11:05 CEST
Identified - At the moment we are doing a rollback of the maintenance work of yesterday evening. We expect to provide a new update in 20-30 minutes.
Sep 15, 09:52 CEST
Update - We are continuing to investigate this issue.
Sep 15, 08:22 CEST
Investigating - We are investigating an issue where some users are reporting that VPS is not online.
Sep 15, 07:51 CEST
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:01 CEST
Scheduled - During this timeframe a minimal network impact can be observed as network traffic is redirected over a shorter path.
Sep 9, 16:19 CEST
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 CEST
Scheduled - We need to perform maintenance on a Core network router, this will cause an interruption in network traffic of approximately 20 minutes. This will be limited to previous Panas customers (Ozmo swyx infrastructure is not affected).
Aug 31, 08:18 CEST
Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 01:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:30 CEST
Scheduled - Due to a bug we need to adjust the configuration on FMU. No user impact is expected.
Sep 8, 14:54 CEST